Refund and Return Policy

Refund Policy

Please note that we do not accept returns of all original art products for customer reasons.

All transactions, including pre-orders and pre-orders of items to be restocked, are invoiced at the time of purchase.

For customer protection,iam8bit japan & asiadoes not retain or store your payment information. At the time of a refund request, the customeriam8bit japan & asiato provide an alternative payment method for processing the refund.

To be eligible for a full refund, customer must cancel the order within 14 days of the order date. Full refunds can only be issued for items that have not been shipped and do not come with digital content.

For returns or exchanges of shipped orders,iam8bit japan & asiaCustomer Service must be contacted within 14 days of the delivery date to initiate the return process. For refunds on shipped orders,iam8bit japan & asiaand will only be made in the form of a voucher that can be redeemed at iam8bit japan & asia.
The item must be in the same condition as when shipped,iam8bit japan & asiabefore a refund will be applied with the coupon available atiam8bit japan & asiastaff before a refund can be applied to any coupon redeemable on Goods.iam8bit japan & asiaYou are responsible for all shipping and incidental charges incurred when returning the product to iam8bit japan & asia.

All damage inquiries and reports must be made within 14 days of delivery.
To return damaged merchandise and request a refund, please contact us atsupport@iam8bit.jpwith your order number, a brief description of the problem and a picture of the damaged item(s).
iam8bit japan & asiaPlease keep all packaging and the product itself until you are contacted by iam8bit customer service.

For pre-orders, cancellations will only be accepted within 14 days of purchase, unless otherwise stated on the product page.

Products containing digital editions are not eligible for cancellation or refund once the digital content has been delivered.
If there is a problem with the digital version, you must file a claim within 90 days of delivery.iam8bit japan & asiacannot guarantee delivery of the digital version after 6 months of the delivery date.

If an order is returned to us as undeliverable or absent of the pickup person within the stipulated period,iam8bit japan & asiawill notify you using the e-mail address used for your order. You must respond within 14 days of notification for a refund or reshipment of your order. Shipping charges will not be refunded.
for shipping and incidental charges associated with reshipment of orders returned as undeliverable or for no pickup within the specified time period,iam8bit japan & asiaiam8bit japan & asia will not be responsible for any shipping or incidental costs associated with the reshipment of orders that are returned as undeliverable or that the recipient was not present during the specified period.
If no response is received within 14 days of notification, the order will be returned to stock and the customer will be charged an amount equal to the price of the item, valid for one year from the date of issue.iam8bit japan & asiaand a coupon will be issued to the customer, valid for one year from the date of issue, for use at iam8bit japan & asia.
iam8bit japan & asiadoes not guarantee to reship the same item after 14 days of return. Undeliverable items must be in the same condition as when shipped.iam8bit japan & asiaand must be returned to iam8bit japan & asia in the original condition in which they were shipped before a refund/credit will be given.iam8bit japan & asiaand will be subject to inspection by iam8bit staff before any refund/credit is given.